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Real Experience.

Real Heart. Real Training.

At CHART, we don’t just teach CPR and first aid. We live it. Our instructors come from emergency services, healthcare, and high-pressure environments where staying calm, thinking clearly, and acting fast is the norm. That means we don’t just bring certifications—we bring stories, perspective, and real-world trust.

Whether you’re walking in nervous or walking in confidence, our goal is the same: help you walk out ready.

Trainers who’ve been there — and get you

Our team isn’t here to impress you. We’re here to support you.
Here’s what makes our instructors different:

We walk the talk

We are current EMS, nurses, or first responders. We get it because we live it.

We speak the kind of plain talk that builds trust

We make sure you understand exactly what to do, and why it matters.

Respect for your time

We know you’re busy. We make every class count without wasting a second.

We’re here to support you, not judge you

Nervous? New? Out of practice? That’s exactly who we’re trained to help.

Get to know the heart behind the training

At CHART, our instructors are more than certified—they’re compassionate, calm under pressure, and deeply committed to helping you learn in a way that actually sticks. Whether you’re a parent, provider, or just want peace of mind, you’re in good hands with this team.

Lisa Friedenstab

Lisa Friedenstab

Founder & Critical Care Paramedic

Journee Ayers

Journee Ayers

Co-Owner & Advanced EMT

Irene Anderson

Irene Anderson

Advanced EMT & Volunteer Firefighter

Kathy Bilski

Kathy Bilski

Emergency Medical Technician

Jeremiah Jacobson (JJ)

Jeremiah Jacobson (JJ)

Critical Care Paramedic

Jeffery(Jeff) Friedenstab

Jeffery(Jeff) Friedenstab

EMT and Firefighter

Joel Olson

Joel Olson

Critical Care Paramedic

Trusted by thousands across the U.S.

From Iron Mountain to Indianapolis, our students walk away saying the same thing:
“I feel prepared.”

I’ve taken a lot of training in my 20 years as a nurse — this one was the most practical and human.

Brandon L.

Director, Early Steps
I’ve taken a lot of training in my 20 years as a nurse — this one was the most practical and human.

Brandon L.

Director, Early Steps
I’ve taken a lot of training in my 20 years as a nurse — this one was the most practical and human.

Brandon L.

Director, Early Steps